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Get voice bot call details for a customer message​

Get voice bot call details for a customer message

Path Parameters
    customerUUID string required
    messageUUID string required
Responses

OK

Schema
    id string
    dealerUuid string
    departmentUuid string
    userUuid string
    customerUuid string
    messageUuid string
    version string
    botPlacement string
    agentType string
    predictions object
    resolved boolean
    flowStates string[]
    phoneNumber object
    optedInOverCall boolean
    optOutState string

    Possible values: [OPTED_OUT, OPTED_IN]

    duration int32
    appointmentUuid string
    liveAgentHandoff object
    code string
    reason string
    source string
    existingAppointmentUuid string
    createTimestamp date-time
    updateTimestamp date-time
    texting object
    assistMessageUuid string
    appointmentBooking object
    advisorSelection object
    previousAdvisorUserUuid string
    userUuid string
    appointmentCancellation object
    reason string
    appointmentModification object
    modifications string[]
    feedback object
    raw string
    rating string
    callReport object
    property name* object
    capturedDetails object
    customer object
    firstName string
    lastName string
    company string
    isBusiness boolean
    vehicle object
    vehicleUuid string
    vin string
    vehicleYear string
    vehicleMake string
    vehicleModel string
    vehicleTrim string
    services object[]
  • Array [
    • operationUuid string
    title string
    description string
    isCustomConcern boolean
  • ]
    • transportOption object
    transportOptionUuid string
    optionName string
    customName string
    receptionistRouting object
    routedTargetType string
    routedDepartmentUuid string
    routedDepartmentName string
    routedUserUuid string
    defaultedToService boolean
    fallbackRouted boolean
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