Get voice bot call details for a customer message

Get voice bot call details for a customer message

Path Parameters

customerUUID string required
messageUUID string required

Responses

• 200

---

OK

application/json

Schema

Example (from schema)

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Schema

dealerUuid string
departmentUuid string
userUuid string
customerUuid string
messageUuid string
flowStates string[]
phoneNumber object

optedInOverCall boolean

optOutState string

Possible values: [OPTED_OUT, OPTED_IN]

duration int32
appointmentUuid string
liveAgentHandoff object
code string
existingAppointmentUuid string
createTimestamp date-time
updateTimestamp date-time
texting object
assistMessageUuid string
appointmentBooking object
advisorSelection object
previousAdvisorUserUuid string
userUuid string
appointmentCancellation object
reason string
appointmentModification object
modifications string[]

{
  "dealerUuid": "string",
  "departmentUuid": "string",
  "userUuid": "string",
  "customerUuid": "string",
  "messageUuid": "string",
  "flowStates": [
    "string"
  ],
  "phoneNumber": {
    "optedInOverCall": true,
    "optOutState": "OPTED_OUT"
  },
  "duration": 0,
  "appointmentUuid": "string",
  "liveAgentHandoff": {
    "code": "string"
  },
  "existingAppointmentUuid": "string",
  "createTimestamp": "2026-03-10T10:54:06.517Z",
  "updateTimestamp": "2026-03-10T10:54:06.517Z",
  "texting": {
    "assistMessageUuid": "string"
  },
  "appointmentBooking": {
    "advisorSelection": {
      "previousAdvisorUserUuid": "string",
      "userUuid": "string"
    }
  },
  "appointmentCancellation": {
    "reason": "string"
  },
  "appointmentModification": {
    "modifications": [
      "string"
    ]
  }
}

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